technical_faqs

Technical FAQs

I can't log into my account. What should I do?

If you cannot remember your password, try the "Forgot Your Password".

I lost my password. How can I access my account?

Go to the login page and click on Forgot Your Password and submit your email account you signed up with. Your password will be emailed to you. If you still experience difficulties, please contact us.

How do I change my password or personal information?

In the admin sidebar, click on “My Profile” in the Account section.

To change your password, click the "Change My Password" button at the bottom of the page. You can also edit your personal information and preferences here.

Please note that you are required to enter your current password whenever you make changes.

How do I access my certificate?

To begin, you'll want to head to the homepage of the website where you took your training.

  1. Log into your account.
  2. Once you've logged in, you will find a list of options on the left-hand side. Select 'My Certifications'.
  3. On this page you will find any badges you've received for completing training with us. If the training you completed comes with a certification: you can select 'View' at the bottom of the badge.
  4. Select either 'Wall Cert' or 'Wallet Card'. This should open a PDF copy of your certification that you can print or save to your device.

The webpage won't come up; it just says "Page not found."

Close all Internet browsers (Internet Explorer, Chrome, Safari, etc.) and then open it again. Try typing the website (including www.) in the address bar, instead of using the link from your email or from your favourites list. You may also need to delete your cache.

Is your browser security blocking the course player?

Your browser's pop-up blocker might be preventing the course from playing correctly. First clear your browser cache (see below for instructions), then watch for these security messages:

Disable “Block Third-Party Cookie" on the Browser 

  1. Launch chrome://settings/content/cookies on a new tab in your browser
  2. Turn-off the Block third-party cookies settings
  3. Return to RapidLMS, refresh the page and relaunch the exam

Unblock and Allow Cookies on Nito (RapidLMS Exam Engine)+

  1. Launch the course that contains the exam module
  2. Click on the tiny red box (cookie) found in the top-right corner of the address bar
  3. Click on “Show cookies and other site data..."
  4. Click on the “Blocked" tab. Scroll to > nito.rapidlms.com and select it
  5. Click “Allow" button and then Done

Reload the page and proceed with the exam

How do I clear my browser's cache?

Chrome

In Google Chrome, clearing the cache is done via the Clear browsing data area in Settings. From there, check Cached images and files (as well as anything else you want to remove) and then tap or click the CLEAR BROWSING DATA button.

Assuming you're using a keyboard, the quickest way to Clear browsing data is via the Ctrl+Shift+Del keyboard shortcut.

Without a keyboard, tap or click the Menu button (the icon with three stacked dots) followed by More tools and finally Clear browsing data.

Tip: Choose the beginning of time from the Clear the following items from option at the top of the Clear browsing data window to make sure you get everything.

In Chrome's mobile browser, go to Settings and then Privacy. From there, choose Clear Browsing Data. In this menu, check Cached Images and Files and press the Clear Browsing Data button once, and then again when asked.

Mozilla Firefox

In Mozilla's Firefox browser, you clear the cache from the Clear All History area in the browser's Options. Once there, check Cache and then tap or click Clear Now.

The Ctrl+Shift+Del keyboard shortcut is probably the fastest way to open this tool. It's also available from Firefox's Menu button (the three-lined "hamburger" button) via Options, then Privacy, and finally the clear your recent history link.

Tip: Don't forget to choose Everything from the Time range to clear set of options, assuming that's the time frame you want to clear the cache over.

Internet Explorer

In Microsoft Internet Explorer, the browser that comes pre-installed on most Windows computers, clearing the cache is done from the Delete Browsing History area.
From here, check Temporary Internet files and website files and then click or tap Delete.
Like with other popular browsers, the fastest way to the Delete Browsing History settings is via the Ctrl+Shift+Del keyboard shortcut.

Another option is via the Tools button (the gear icon), followed by Safety and then Delete browsing history.

Tip: Internet Explorer often refers to the cache as temporary internet files but they're one in the same.

Microsoft Edge

In Microsoft's Edge browser, included in their newer versions of Windows, clearing the cache is done via the Clear browsing data menu.
Once open, check Cached data and files and then tap or click Clear.

The fastest way to the Clear browsing data menu is via the Ctrl+Shift+Del keyboard shortcut.

Another option is via the More button (that little icon with three horizontal dots), followed by Settings and then the Choose what to clear button under the Clear browsing data heading.

Tip: Tap or click Show more while in the Clear browsing data menu for additional items you can erase while clearing cached files and images.

Apple Safari

In Apple's Safari browser, clearing the cache is done via the Develop menu. Just tap or click Develop and then Empty Caches.

With a keyboard, clearing the cache in Safari is super easy with the Option-Command-E shortcut.

Tip: If you don't see Develop on your Safari menu bar, enable it via Preferences, then Advanced, followed by selecting the Show Develop menu in menu bar option.

Windows users can delete all of Safari's stored data through the menu button and then Preferences... > Privacy > Remove All Website Data.