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technical_faqs

Course FAQs

Do I need to register for an account?

Yes, in order to register or take any EAO courses you would need to register for an account.

How can new Joint Occupational Health and Safety Committee members obtain mandatory training? Are EAO virtual seminars sufficient?

How can new Joint Occupational Health and Safety Committee members obtain mandatory training? Are EAO virtual seminars sufficient?

  • 2-hour online component from WorkSafeBC; and
  • New Joint Committee Member training, 4 modules, by virtual seminar (90 minutes each) offered by the Employers’ Advisers Office
Mandatory training can also be delivered by the employer or external training providers. To find training near you, contact the health and safety association for your industry, or local OHS training providers.

How do I access my certificate?

To begin, you'll want to head to the homepage of the website where you took your training.

  1. Log into your account.
  2. Once you've logged in, you will find a list of options on the left-hand side. Select 'My Certifications'.
  3. On this page you will find any badges you've received for completing training with us. If the training you completed comes with a certification: you can select 'View' at the bottom of the badge.
  4. Select either 'Wall Cert' or 'Wallet Card'. This should open a PDF copy of your certification that you can print or save to your device.

I think I may have lost my virtual seminar certificate, or didn’t receive it.  Can I get a new one?

Yes. Please log into your LMS account to download/print out your certificate.

Do I need to complete the Claim Management – Fundamentals before registering for the Claims Management – Stay at Work/Return to Work?

We recommend completing Claims Management – Fundamentals prior to registering for this seminar. 

What is the difference between the Claim Management – Introduction (e-Learning) vs the Claims Management – Fundamentals (in-person)? Do I need to take both courses?

The Claims Management – Introduction (e-Learning course) provides a brief overview of the workers compensation claims process in 90-120 minutes. The Claims Management - Fundamentals (in-person) seminar provides greater information dealing with the fundamentals for managing a worker’s compensation claim (from an employer’s perspective). Participants do not need to take both courses. However, if you seek a more in-depth understanding of the claims management, we recommend you attend the Claims Management – Fundamental (in-person) seminar.